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Shipping

We give all our girls free shipping within AUS when they spend $40 or more in one transaction! 

For any orders of under $40 shipping is AUD$9.95 flat rate. All international orders are shipped at a flat rate of AUD $29.95.

Sorry babes but gift cards and egift certificates do not apply.

Some items may be considered ‘hazardous materials’, so we can’t ship them via standard 3 day delivery. We have to take extra care with those bad boys which means it may take a little longer to arrive! 

Also, we're super sorry but are unable to ship nail polishes internationally at this time - We will update you as soon as we can!

 

PROCESSING & DELIVERY TIMES

Please allow two full business days for us to process and send your order out to you. 

Delivery times may change depending on where you live, so please allow for extra time if you’re a country gal!

 
Destination EParcel
NSW/ACT 2-5 business days
NT 3-7 business days
QLD  3-7 business days
SA 2-5 business days
TAS 2-5 business days
VIC  1-3 business days
WA 3-7 business days  

Our carriers at AUS Post and a selection of our favourite courier services work hard to meet these timelines, but hey, life happens, so please allow up to 14 business days for all deliveries. If you are worried about where your ulta3 items are, don’t hesitate to get in touch.

 

All express goodies need to be signed for when they are delivered, so make sure you give us the best addy to grab a signature! Keep in mind that this means we can’t ship to p.o. boxes or tree houses either. 

Business days are Monday to Friday, excluding national and Victorian public holidays.

INTERNATIONAL SHIPPING

Yes we do ship to our ulta3 babes overseas, however this excludes nail polish (It's considered hazzardous) . A flat rate of $29.95 applies to international orders. Please allow up to 28 international business days for your goods to arrive.

TRACKING

Once we get your order, you will see an ‘order confirmation’ as the final step in the process! We will also send you an email with your order number and all the details of what you have ordered. 

If you're in Australia, you’ll get a second email from e-parcel (ooh so popular!) Letting you know when your order has left our warehouse. 

If you’re a registered ulta3 babe and in australia you can track your parcel all the way to your door. You can see when we dispatched your order from our warehouse through the order history on the my account page. 

International orders will receive a registered shipping number, which will be trackable in your own country once your order has landed in your own country.  

Checked out as a guest of ulta3? You will still receive email updates letting you know when your order was received, and when it is on its way to you!

 

Returns Policy

What is the Return Policy?

If you have any issue with your ulta3 goodies, please contact our customer service heroes here within 30 days of ordering. We are here and waiting to help you out.

What if my item is faulty?

Ulta3 wants you to be super thrilled with your order every time. We want you to have the best quality products, and we take our obligations to the law very seriously! All of our products come with guarantees that cannot be excluded under the Australian Consumer Law, which means we will give you a replacement or refund for any major failure.

Pretty much, we want to look after you. In return, we want to hear your feedback. Good, bad or ugly, the best way for us to keep you happy is to make sure our products and service meet your standards. Got feedback? Let us know here.